mybet FAQ

Depositing via GCash on mybet is fast and easy. Log in to your mybet account, go to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), and you'll be redirected to the GCash payment page to authorise the transaction using your GCash PIN or biometric authentication. Deposits via GCash are typically credited to your mybet account instantly.

mybet processes withdrawal requests within 24 hours on business days, subject to your KYC verification being complete. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of processing. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank. The minimum withdrawal amount is ₱500. There are no withdrawal fees charged by mybet, though your bank or e-wallet provider may apply their own charges.

The minimum deposit on mybet is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. Maximum deposit limits vary by payment method and account verification level. Fully verified accounts enjoy higher deposit limits. If you need a higher limit for your account, contact our support team at [email protected] and we'll assist you.

Common reasons for a delayed withdrawal include: your KYC verification is still pending, your account has an active bonus with wagering requirements not yet met, the withdrawal amount exceeds your daily limit, or additional security checks are required. If your withdrawal has been pending for more than 48 hours, please contact our 24/7 support team via live chat or email [email protected] with your transaction reference number.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms on mybet for exact contribution rates.

No — bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. However, you can choose to forfeit an active bonus at any time through your account settings if you prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus will also remove any bonus-derived winnings from your account balance.

Yes! mybet regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to PBA season, NBA playoffs, and major boxing events. Check the Promotions section of your mybet account regularly, or opt in to email notifications to make sure you never miss a limited-time offer.

Yes — mybet is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mybet mobile experience is designed for smooth, fast gameplay even on standard Philippine mobile data connections. Simply visit mybet.run on your phone's browser and log in to your account to start playing.

All games on mybet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RTP (Return to Player) is a percentage that indicates how much a game pays back to players over a large number of spins or rounds. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over time. RTP figures for individual games are available in each game's information panel. mybet only partners with reputable, certified game providers.

Dragon of Demons is one of mybet's most popular featured games. To play, log in to your mybet account, navigate to the Dragon of Demons page, and select your bet size. The game features dynamic multipliers, special bonus rounds, and exciting visual effects. A full game guide with rules, paytable, and tips is available within the game interface. Make sure your account is funded before starting — minimum bet amounts are shown in the game lobby.

We strongly recommend enabling two-factor authentication (2FA) on your mybet account for added security. To set it up, go to Account Settings > Security > Two-Factor Authentication and follow the on-screen instructions. You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered Philippine mobile number. With 2FA enabled, even if someone knows your password, they cannot access your account without the second factor.

If you suspect that someone has accessed your mybet account without your permission, take these steps immediately: change your password, enable 2FA if not already active, and contact our 24/7 support team via live chat or at [email protected]. Our security team will investigate the activity, temporarily freeze your account if necessary, and help you regain full secure control. Do not share your password or OTP codes with anyone — mybet staff will never ask for these.

To self-exclude, log in to your mybet account, go to Account Settings > Responsible Gaming > Self-Exclusion, and choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Your account will be suspended immediately and all marketing communications will stop. Self-exclusion cannot be reversed until the chosen period has fully elapsed. You can also request self-exclusion by contacting our support team directly at [email protected].

The minimum age to play on mybet is 21 years old, in accordance with Philippine gaming regulations overseen by PAGCOR. Age verification is mandatory for all accounts. If you are under 21, you are not permitted to register or play on mybet under any circumstances.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programmes and can refer you to professional support services in the Philippines. You can also contact our mybet support team at [email protected] — we can activate a self-exclusion immediately and provide information on local support resources. Remember: asking for help is a sign of strength, not weakness.