mybet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how mybet ("mybet," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the mybet website at mybet.run and all associated services, games, and features (collectively, the "Platform").

mybet is committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission ("NPC").

By registering an account on mybet or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

mybet acts as the data controller for personal data collected through the Platform. As data controller, mybet determines the purposes and means of processing your personal data. For all privacy-related enquiries, you may contact our Data Protection Officer (DPO) at: [email protected]

3. Personal Data We Collect

mybet collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID) collected during KYC verification;
• Contact Data: Email address, mobile number, and residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Account Data: Username, encrypted password, account preferences, and communication settings;
• Financial Data: Deposit and withdrawal transaction records, payment method type (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard), and transaction amounts in Philippine Peso (PHP);
• Gaming Data: Game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage;
• Technical Data: IP address, device type, browser type and version, operating system, and referring URLs;
• Usage Data: Pages visited, features used, time spent on the Platform, and click-through behaviour;
• Communications Data: Records of your interactions with mybet's customer support team, including live chat transcripts and email correspondence.

4. How We Collect Your Data

mybet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, and server logs when you access the Platform;
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment transaction data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank).

5. How We Use Your Personal Data

mybet uses your personal data for the following purposes:

• To create and manage your mybet account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in PHP;
• To provide access to games, promotions, and all Platform features;
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To enforce our Terms & Conditions and other Platform policies;
• To provide 24/7 customer support in English;
• To send you account-related notifications, security alerts, and service updates;
• To send you promotional communications about mybet bonuses and offers, where you have consented to receive such communications;
• To operate responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion;
• To analyse Platform usage and improve the mybet user experience;
• To comply with applicable Philippine laws and regulatory requirements.

6. Legal Basis for Processing

mybet processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to operate your mybet account and provide Platform services);
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations and PAGCOR regulatory requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Sharing Your Personal Data

mybet does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions;
• KYC and Identity Verification Providers: Third-party services that assist mybet in verifying player identities and complying with AML obligations;
• Fraud Prevention Partners: Services that help mybet detect and prevent fraudulent activity on the Platform;
• Technology and Hosting Providers: Cloud infrastructure and software providers that support the operation of the mybet Platform, bound by data processing agreements;
• Regulatory and Law Enforcement Authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or court order;
• Professional Advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

8. Data Retention

mybet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of five (5) years as required under Philippine AML regulations;
• Gaming and Usage Data: Retained for up to three (3) years following your last login, for fraud prevention and dispute resolution purposes;
• Support Communications: Retained for up to two (2) years following the resolution of the relevant enquiry;
• Marketing Consent Records: Retained for the duration of your account and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9. Cookies and Tracking Technologies

mybet uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience;
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform, helping mybet identify areas for improvement;
• Marketing Cookies: Used to deliver relevant promotional content about mybet offers, where you have consented to receive such communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the mybet Platform.

10. Data Security

mybet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mybet Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available for all player accounts.

While mybet takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, mybet will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

11. Your Rights Under the DPA

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mybet:

• Right to be Informed: The right to know what personal data mybet collects and how it is used, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data mybet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to mybet's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact mybet's Data Protection Officer at: [email protected]. mybet will respond to all verified requests within thirty (30) days in accordance with the DPA and its IRR.

12. Children and Minors

The mybet Platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine gaming regulations. mybet does not knowingly collect personal data from individuals under the age of 21. If mybet becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the Platform, please contact us immediately at: [email protected]

13. Changes to This Privacy Policy

mybet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their account or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the mybet Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mybet, please contact our Data Protection Officer:

Email: [email protected]
Support: Available 24/7 via live chat on the mybet Platform

If you are not satisfied with mybet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.